The AUA exists to advance and promote the professional recognition and development of all who work in professional services roles in higher education, and to be an authoritative advocate and champion for the sector.

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perspectives

perspectives: Policy & Practice in Higher Education provides higher education managers and administrators with innovative material which analyses and informs their practice of management.

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One-day Conference

London Conference

'Changing times in higher education'

Professional Behaviours:

Date:

06/12/2011

Time:

09.00 - 17.00

Venue:

South Cloisters, University College London
Gower Street
London
WC1E 6BT

Price:

AUA Members: £90
Non Members: £145
Why not join to get a great discount on this event? Visit our 'Joining AUA' pages for more information.

Programme:

Click here to download

Programme Outline (click to slidedown)

09:00 - 10:00	Registration and PG Cert Participant Networking
10:00 - 10:15	Welcome
10:15 - 11:00	History of the AUA
11:00 - 12:15	Working Session 1: Holistic Fit for Business Looking backwards and to what comes next How to Walk the Talk Environment and sustainability Think about what you think
12:15 - 13:15	Lunch
13:15 - 14:30	Working Session 2: Policy The HE policy framework and implications of the funding reforms An introduction to process improvement A Brave New World of HR Are buildings just bricks and mortar? Combating international extremism
14:30 - 14:50	Refreshments
14:50 - 16:05	Working Session 3: Practice A fresh approach to customer care Supporting students’ careers and employability Finance: A blessing not a curse Avoiding Common Contractual Errors Customer Service
16:15 - 17:00	Debate Plenary Chair: Rex Knight, Vice-Provost (Operations), UCL Ed Marsh, Vice-President, Union Development, NUS Christine Child, Head of Student Services Centre, LSE, AUA Board of Trustees Sue Carrette, Higher Education Consultant , Sue Carrette Training and Consultancy Kathleen Burk, Professor of History at UCL, specialising in Anglo-American relations
17:00 - 20:00	Jubilee Networking

Event Information

The theme for the day is 'Changing times in higher education', and as with previous years, the day will feature a plenary address, a panel debate, a wide range of working sessions and opportunities for networking and professional updating.

The working sessions are grouped into 3 distinct themes, with morning sessions focusing on holistic personal skills and knowledge. After lunch participants can choose to be updated on a range of current sector policy developments and initiatives, and this will be followed by sessions highlighting good practice from across the breadth of the HE sector. There will also be the opportunity to visit the UCL Art Collection and the Strang Print Room, as well as a peer session for PGCert participants.

Early booking is essential as the conference was a sell-out in 2010. A great value day of CPD for all members.

Call the AUA National Office on 0161 275 2063 to book your place.

AUA National Office
Sackville Street Building
The University of Manchester
Sackville Street
Manchester, M60 1QD
Tel: 0161 275 2063
Fax: 0161 275 2036
Email: aua@aua.ac.uk